Guest Relations Supervisor

Jobs Title

Feature Job

About Company

Media One Is An Inspiring Destination With A Whole Lot Of Personality. With Nine Great Restaurants And Bars It Is The Best Place To Catch Up With Your Friends Or Colleagues During And After Work. Weekends Are Relaxing With Great Lunch, Dinner And Brunch Offers. Located Just Minutes Away From The Palm, Jbr, Marina And Expo 2020, In The Middle Of Media City This Hotel Has Everything You Need.

Job Descriptions

As a Guest Relations Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Responsibilities:
Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Ensure that the Front Office Manager are kept fully aware of any relevant feedback from Guests and/or other departments.
Demonstrate a high level of customer service at all times.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.